FAQ’s
About Our Services

Contact Us

General FAQ’s

What is your initial Consultation fee?

We provide no obligation free one-hour consultations.  During this time, we go over your needs for your event.  We suggest bringing your venue package information and any ideas or pictures of colours or themes you like.

Do you have a showroom where we can see products?

We do! Our showroom is in Capalaba and has a range of items on display for you to come and have a look at.

Who do you hire equipment through?

Our hire products are from our own collection.

How much will styling cost?

We have a range of options available including packages and also individual items.  We work very hard to stay within the financial goals you have set for your event.

Do you provide quotes?

We provide no obligation quotations.

Are there packages available?

We have packages available for both ceremonies and receptions.

Hire FAQ’s

Do you take a bond?

We do not take a cash bond however we do ask that you fill out a security hire form on all DIY event hire.  Credit Card and Proof of Identity will be required.

What is the hire period?

The hire period is 3 nights for most of our products.

What happens if one of our products gets damaged?

When a product is damaged then the hirer is responsible for the cost of replacement.

Is there a cleaning fee?

We do not charge a cleaning fee unless an item requires more than the usual time or products to clean.  We do ask that any linen that is hired is not left wet or with food on it.  This can cause unrepairable damage that will in turn end with a replacement cost being charged to the hirer.

What happens if I don’t return my items on time?

If your items are not returned on time then you will be liable for any additional fees for extended hire.  Please be aware that there may be a hire following yours and this is why we ask for items to be returned on time.

Will there be instructions or guidance on what to do?

We will provide instruction and guidance on the best way to set up your items if required.

What happens if it is raining on the day of my event?

Unfortunately, we can’t control the weather.  When the items are hired then we put them aside for you so that no other person can hire them.  For this reason, we do not offer refunds on account of bad weather.

Creating A World Of Infinite
Wonder & Magic – One Event At A Time