Delivery Information

Delivery Information

Beautiful Illusions use Australia Post or Fastway Couriers for delivery of products.

Australia Post standard postage 2 - 8 working days after order has been processed.  This option does not include tracking or insurance therefore if you choose this option Beautiful Illusions will not be responsible for items lost or damaged in transit.

Australia Post registered postage and Fastway Couriers 1 - 5 working days after order has been processed.  Both these options provide tracking and insurance.  Each parcel is labelled with a barcode that is scanned and tracked from 24hrs after dispatch.

Every order requires a signature for proof of delivery. To avoid errors please ensure your address is correct (no PO Boxes) and that someone will be in attendance during business hours.

Current Order Timing

We know how excited you are to receive your beautiful products and we work hard to dispatch your products within 3-5 working days.

Please note the personalised and custom designed products do carry a longer processing time and we ask to avoid disappointment you allow at least 6 - 8 weeks for these. 

Some bulk purchases may also carry a longer processing time so please contact us at beautifulillusions@ymail.com to confirm these.

Returns

Beautiful Illusions offer great quality products at affordable prices and having happy customers is very important to us.  If for some reason you are not happy with your purchase please contact Beautiful Illusions at beautifulillusions@ymail.com within 7 days of receiving your order.  A team member will contact you to discuss options for exchange or store credit to be used within 12 months.

Exchanges are only applicable if:

Please note that shipping and handling fees are not refundable.  If we no longer have any more of the product in stock then a refund may be offered.

We reserve the right to refuse a return on any product that does not meet these requirements.

Damage in transit

Beautiful Illusions package all products using bubble wrap, padded satchels and cardboard boxes to permit safe delivery.

In the unfortunate instance that items are damaged in transit please email us at beautifulillusions@ymail.com within 5 days of receiving your order. Photographic proof of the damage must be included in the email.  A team member will then contact you to speak about an appropriate solution for you.

Please note that all fragile and glass products must be sent via registered post in order to be eligible for exchange or credit.

We reserve the right to refuse a return on any product that does not meet these requirements.

Availability of Stock

Beautiful Illusions makes every effort to keep all our items in stock however we too experience delays from our suppliers or manufacturers.  If an item you have purchased is out of stock one of our team members will contact you immediately to discuss an appropriate solution.